TERMS & CONDITIONS
THE FINE PRINT
To confirm a date we take a $200 deposit. Bookings are not confirmed until the deposit has been received. The credit card details are held on file as security until the day after the event.
Final confirmation of food and beverage menu items, and guest numbers are to be made 14 days prior to your function. You will be invoiced for your food selection based on this confirmed number of guests.
10 days prior to your function you will be invoiced for all fixed costs; food selection, security and any other requested services (decorations, furnishings, entertainment).
Payment of fixed costs are required prior to the function. We accept cash, internet transfer or credit card. Credit card payments incur a 1.8% merchant fee.
The Bar account is to be settled at the end of the function. We accept Visa, Mastercard, EFTPOS and American Express. There is no merchant fee charged for Bar transactions on the night of the event.
Invoicing for the BAR can be organised by prior arrangement. Payment terms are 3 working days. We reserve the right to charge the credit card held for security if payment is not made. A 1.8% merchant fee will be added to the invoiced total. Payment defaults will incur a 12% interest fee.
Minimum spend is based on food and beverage only. If the agreed minimum spend is not met the balance will be charged as a ‘venue hire fee’.
Functions that go over 5 hours from guest arrival to departure will be charged a fee of $250 ex GST per hour to cover staffing.
CANCELLATIONS / MOVEMENTS
The booking and set up fee is non-refundable.
Cancellation or movements outside 60 days do not incur a cancellation fee.
Within 60 days there is a fee as we will have turned business away securing the date, and the closer we are to the event the less chance we have of re-booking. If we are able to re-book the date we will refund up to the full cancellation fee.
Cancellation or movements outside 30 days will be charged 50% of the agreed minimum food and beverage spend.
Cancellation or movements outside 14 days will be charged 75% of the agreed minimum food and beverage spend.
Cancellations within 14 days will be charged the full agreed minimum food and beverage spend.
VYC will make reasonable efforts to reduce any cancellation or movement fee by re-booking the venue to another party. In the event that the venue is re-booked the minimum food and beverage spend value of the new booking will be refunded, up to the value of the cancellation / movement fee. Any refund will be confirmed after the intended event date.
Neither the client or Viaduct YC Limited (trading as VYC) shall be responsible to the other for any changes to the agreed function requirements if the changes are the result of any statute, governmental regulation, act of god, fire, natural disaster, damage to the venue or any other causes beyond the reasonable control of the parties. In the event of such a force majeure, the parties shall agree to amend or cancel the agreement. In the case of a Covid-19 lockdown the event date will be moved without penalty. If the client wishes to cancel rather than move the date the booking fee is non-refundable.
BREAKAGES or damage caused will be charged to the final bill.
It is against the law for us to serve intoxicated guests. This is at the discretion of the Duty Manager, and we ask you to respect their decision.
If your menu selection becomes unavailable it will be substituted for an alternative and you will be charged the lesser of either the price of your original selection or the price of the alternative.
FOOD & BEVERAGE
Only food and beverage purchased at VYC can be consumed at VYC unless by prior agreement. Beverage can be taken from the premises by prior arrangement under our off-premise license.
Decorations are not to include confetti, rose petals or rice. If these are accidently used, they incur an additional cleaning charge of $100 ex GST.
VYC will not be responsible for any loss or damage to guests' property during your function. We do however have a lost property box and can check for lost items after the venue has been cleaned.
We appreciate your understanding.