TERMS & CONDITIONS

THE FINE PRINT

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CONFIRMATION
To confirm a date, we take a $300 deposit. Bookings are not confirmed until the deposit has been received. The credit card details are held on file as security until after the event.
Final confirmation of selected food and beverage, guest number and event duration extension are to be made 21 days prior to your function. If selection is not made within this time frame, we are unable to offer subsidised drinks, and you will be invoiced a flat fee of $35 per guest for a Chef’s selection of canapes. For seated dining events you will be invoiced for the 3 course Happy Fig with 10% vegetarian. Menu selection is based on the current menu and covers all dietary requirements
 
PAYMENT
Approximately 14 days prior to your event you will be invoiced for all fixed costs; booking and set up fee, food selection, drinks on arrival, security, duration extensions and any other requested services (decorations, furnishings, entertainment).
Payment of fixed costs is required one week prior to the day of the event. We accept internet transfer or credit card. Credit card payments incur a 1.8% excl. GST merchant fee. Post Covid we no longer accept cash.
The Bar account is to be settled at the end of the function. We accept Visa, Mastercard, EFTPOS and American Express. There is no merchant fee charged for Bar transactions on the night of the event.
Invoicing for the BAR can be organised by prior arrangement. Payment terms are 3 working days. We reserve the right to charge the credit card held for security if payment is not made. A 1.8% excl GST merchant fee will be added to the invoiced total. Payment defaults will incur a 12%pa interest fee.
Should you have less than the required minimum guest number attend the event, you will be charged $70 per guest below the minimum number to cover staff resourcing. This is payable on the night and is charged as a ‘venue hire fee’.
Functions that go over their close time will be charged a fee of $150 to cover staffing.
 
CANCELLATIONS / MOVEMENTS
The $300 deposit is non-refundable and non - transferable to another date.
Cancellation or movements outside 30 days do not incur an additional cancellation fee.
Within 30 days there is a fee as we will have turned business away securing the date, and the closer we are to the event the less chance we have of re-booking. If we are able to re-book the date, we will refund up to the full cancellation fee. 
Cancellation/movements 21-30 days will be charged $2,100
Cancellation/movements within 20 days will be charged $3,500
Cancellation of a cake order incurs a $100ex GST cancellation fee

BREAKAGES or damage caused will be charged to the final bill

SOILING An additional cleaning fee will be charged for any soiling of the venue by guests.

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STANDARD EVENT TIMES
All daytime events conclude at 5pm unless by prior arrangement depending on evening event bookings
Evening events have standard times which can be changed by prior arrangement
Seated dining 6.30pm - 11pm / 12am
Drinks and canapes 7pm - 12.30am
The booking and set up fee covers events up to 5.5 hours. Events can be extended for for $300 per hour incl GST. This is advisable 21 days prior to the event date to allow for rostering adjustments and is invoiced with all other fixed costs approx. 14 days prior to the event. This is non-refundable even if the event ends earlier.

FORCE MAJEURE
Neither the client or Viaduct YC Limited (trading as VYC) shall be responsible to the other for any changes to the agreed function requirements if the changes are the result of any statute, governmental regulation, act of god, fire, natural disaster, damage to the venue or any other causes beyond the reasonable control of the parties. In the event of such a force majeure, the parties shall agree to amend or cancel the agreement. In the case of a Covid-19 lockdown the event date will be moved without penalty. If the client wishes to cancel rather than move the date the booking fee is non-refundable.
 
INTOXICATION
It is against the law for us to serve intoxicated guests. This is at the discretion of the Duty Manager, and we ask you to respect their decision.
 
FOOD & BEVERAGE
Our menu items and pricing are subject to change
If your menu selection becomes unavailable it will be substituted for an alternative and you will be charged the lesser of either the price of your original selection or the price of the alternative.
VYC is not liable for any beverage outside host selection being added to the bar TAB on the night.
Only food and beverage purchased at VYC can be consumed at VYC unless by prior agreement.
Cake orders are excluded from minimum food and beverage spend.
 
DECORATIONS
Decorations are not to include confetti, rose petals, glitter or rice. If these are accidently used, they incur an additional cleaning charge of $150 incl GST.
 
GUEST PROPERTY
VYC will not be responsible for any loss or damage to guests' property during your function. We do however have a lost property box and can check for lost items after the venue has been cleaned.

We appreciate your understanding.

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Thank You